Privacy

Vape Palace - London ("we", ''us'', ''our'') are committed to protecting and respecting your privacy.

This summary, together with our full privacy policy and terms of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the GDPR 2018 Act (the ''General Data Protection Regulation'), the data controller is Vape Palace Ltd (company number XXXX) of 92 Piccadilly, W1J 7NG, London.

Vape Palace Follows all the rules and regulations according to the UK Law and Legislation. All the personal information that we hold with us is all encrypted according to the GDPR Act 2018. All the information we gets from you is with the full permission from you to access. 

If you have agreed for our Terms and Condition you are aware that your are giving the access to use your personal information only for the marketing purpose  and Address for  shipping. 

If there is a breach in any of the rules according to GDPR Act you will be taken in action and punished as per the UK Law.


Information we may collect from you
We may collect and process the following data about you:
• Information that you provide to us in your dealings with us. This includes information provided at the time of registering to use our site, subscribing to our services or requesting further services and/or information from us.
• We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details we receive from credit reference and fraud detection agencies.
• Details of your visits to our site including, but not limited to, traffic data, location data and the resources that you access.

Please see our full privacy policy and terms of use for further details.

IP addresses
We may collect information about your computer, including where relevant your IP address, operating system and browser type. This data is processed for the purposes of fraud prevention, for various administrative purposes and may also be used by us to promote certain offers and advertisements according to your general location.

Cookies
For the same reason, we may obtain information about your general internet usage by using a cookie which is stored on your browser or the hard drive of your computer. Cookies are text files which contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate, whereas others are aimed at enhancing and personalising your user experience.

The information gathered by cookies on our site(s) may be used in the following ways:

• We may use navigational information about where you go on our site to better understand how our site is used and to ensure that the product offerings that are presented to you are relevant.
• We do not use any data about where you go, or present you with advertisements outside of our site other than on sites which provide for such use in their respective privacy policies.
• We may collect information on how frequently you visit the site and the type of products and/or services that you view to enable us to measure the popularity of our sites and our product offerings.


Types of Cookie

Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website, remembering how far you are through your pay as you go order, making sure that the website looks consistent or remembering what's in your basket. Without these cookies, many of the basic functionalities of our website - the stuff you expect the site to enable you to do like filling in your shopping basket, we simply can't provide.

Tip - these cookies make the basic functions of the website work.

Performance Cookies
These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and the pages that they don't. This understanding enables Vape Palace - London to continually improve the experience we deliver to you (and other visitors like you) so that the site is easy to use and includes content that you find helpful (for instance, performance cookies indicated that users find reviews really helpful and so that gave us confidence that we should provide more reviews on each smartphone product page) These cookies don't collect information that identifies a visitor - so we can't identify you individually. All the information these cookies collect is aggregated and therefore anonymous. This information is only used to improve how the website works.

Tip - these cookies collect anonymous information on the pages visited.

Functionality Cookies
These cookies allow the website to remember the choices you make as you browse the site (for instance, your login details to enable you to provide your comments in our new community forums). They provide more enhanced and personal features. The information they collect is anonymised and the usage only relates to www.vapepalace.com. They cannot track your browsing activity on other websites once you've departed vapepalace.com.

Tip - these cookies remember choices you have made to improve your website experience on www.vapepalace.com

By using this site, you agree to our use of cookies in the manner outlined above.
Please note that it is not a good idea to reject all cookies as this could prevent you from gaining full use of this site.

Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by employees operating outside the EEA who work for us or for our suppliers. Such employees maybe engaged in, among other things, the processing of your payment details and the provision of support services. Here we will ensure that we have the necessary contracts and other mechanisms in place to make sure your data continues to be treated in accordance with the provisions of the Act. By submitting your personal data, you agree to this transfer, storing or processing.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Uses made of the information
We use information held about you in the following ways:

To provide you with goods and/or services that you have ordered
To prevent and detect fraud, crime and money laundering
To check your identity
To trace and recover debts
To credit and credit related services and to manage your accounts
To update our records about you
To make credit, fraud and identity checks on you (when applicable)
In addition, Vape Palace - London may use your Personal Information for research and statistical analysis to develop and improve our products and services.

You will also have the opportunity to consent to us contacting you by post, email, phone, from time to time occasionally about products and services which Vape Palace - London believe may be of interest to you.

If you are an existing customer, we may also contact you by email with information about goods and services similar to those which were the subject of a previous sale to you.

If you do not want us to use your data in this way please call us on 020 7629 7600. Alternatively, you can write to us at us c/o The Data Protection Office, Vape Palace - London, 92 Piccadilly, W1J 7NG. Please note that it may take up to 28 days for such changes to take effect.

Disclosure of your information
We may disclose your personal information to any member of Vape Palace Ltd
We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use.
We may also provide information about our dealings with you to credit reference and fraud prevention agencies.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and/or in our privacy policy and terms of use and, where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Protection Office, Vape Palace - London, 92 Piccadilly, W1J 7NG, or via email at info@vapepalace.com